Onboarding Portal FAQs

Answers to your questions about submitting documents, tracking progress, and managing your onboarding process.

How do I submit my documents?

You can upload your required documents through the document submission section by selecting the appropriate category and attaching the files. Supported formats include PDF, JPG, and PNG.

How can I track the status of my submissions?

Once your documents are submitted, you can monitor their review status in your dashboard. Status updates include Pending Review, Approved, or Additional Documents Requested.

What happens if additional documents are needed?

If the back office team requires more information or documents, you will receive a notification with details on what is needed and how to submit them securely.

How does the back office review process work?

Back office staff review submitted documents for completeness and accuracy. They may approve your submission or request additional documents if necessary to complete your onboarding.